At finalmouse, we believe that online entertainment should always be fun, safe, and within your means. This page outlines the tools and resources available to every Filipino member who wants to keep their gaming experience healthy and enjoyable.
finalmouse is committed to providing a safe, fair, and enjoyable entertainment environment for every Filipino player. We take responsible gaming seriously and have put in place a range of practical tools to help you stay in control.
You can set daily, weekly, or monthly deposit limits on your finalmouse account to help manage how much you spend. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. This gives you a reliable safety net so that your entertainment spending stays within a budget you are comfortable with. To set or adjust your deposit limits, simply contact our support team at [email protected] with your account details and your preferred limit amount. We encourage all Filipino members to use this tool proactively, even if they feel their current spending is already under control.
Keeping track of how long you have been playing is one of the simplest and most effective responsible gaming habits you can build. finalmouse allows you to set session time reminders so that you receive a notification after a chosen period of continuous play. These reminders are a gentle prompt to take a break, reassess your session, and decide whether you want to continue. Taking regular breaks helps you stay clear-headed and ensures that gaming remains a leisure activity rather than a compulsion. You can request session reminder settings by reaching out to our support team at any time.
If you feel you need a short break from the platform, you can request a cooling-off period of 1, 7, 14, or 30 days. During a cooling-off period, your account will be temporarily suspended and you will not be able to log in, place bets, or access any games. This tool is designed for players who recognise that they need a brief pause to regain perspective without committing to a full self-exclusion. Cooling-off requests are processed promptly by our support team and take effect as soon as they are confirmed. You can request a cooling-off period by emailing [email protected] with your account details and your preferred duration.
Self-exclusion is available for any member who feels that their gaming has become a problem and they need a longer-term break from the platform. You can request self-exclusion for a minimum period of six months, and during this time your account will be fully closed with no possibility of reactivation until the exclusion period has ended. We take self-exclusion requests very seriously and process them as a priority to ensure your wellbeing is protected without delay. If you wish to self-exclude, please contact our support team at [email protected] and we will guide you through the process. We also encourage members who are self-excluding to seek support from professional organisations listed further down this page.
Understanding the warning signs of problem gambling is the first step towards getting help. The following indicators may suggest that gaming has moved beyond healthy entertainment.
Continuing to play in an attempt to recover money that has already been lost is one of the most common signs of problem gambling. If you find yourself increasing your bets to win back losses, it is time to take a step back and use one of our responsible gaming tools.
When gaming begins to interfere with work, family, or financial obligations, it is a clear signal that the activity has become harmful. Healthy gaming should fit comfortably around your daily life, not replace or disrupt it.
Feeling the need to conceal how much time or money you spend on gaming from friends or family is a warning sign worth taking seriously. Openness and honesty with loved ones is an important part of maintaining a healthy relationship with online entertainment.
If you or someone you know is struggling with problem gambling, professional support is available in the Philippines. The following organisations provide confidential advice, counselling, and crisis support for individuals and families affected by gambling-related harm. We strongly encourage any member who is concerned about their gaming behaviour to reach out to one of these services without delay.
You can also contact our support team directly at [email protected] and we will assist you in accessing the appropriate responsible gaming tools on your account, including cooling-off periods and self-exclusion, as quickly as possible. Your wellbeing is always our priority, and no request for help will ever be treated as anything less than urgent.
Quick answers to what Filipino members most often ask about staying safe on the finalmouse platform.
Our support team is here for every Filipino member. Whether you want to set limits, take a break, or simply learn more about staying safe, we are ready to help at [email protected].